Refund Policy

We have a 30-day return policy, which means you have 30 days to request a return after receiving the product.

To qualify for a return, your item must be in the same condition as the item received, that is unused, with a label on it, and its original packaging.


For a return, you can contact us at marketing@puli-lang.com.If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package.

You can contact us at marketing@puli-lang.com at any time for any return issues.

Damage or problems
Please check your order when receiving the goods, if the item is defective, damaged or received the wrong item, please contact us immediately so that we can help solve the problem.

Refund
We will notify you once we receive your return, and inform you whether the refund is approved. If approved, you will automatically refund the original payment method. Noted that your bank or credit card company may also take some time to process the refund.

If the return is caused by the consumer, consumer should be responsible for the shipping fee.

If due to our reasons, the goods received are damaged or not correct, we would surely bear the shipping fee.